We strive to provide our customers a quality product and are willing to work with our customers to ensure a positive customer experience. Our refund policy is 30 Days upon receiving of product. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To return your product, contact us and we will provide you a return label via email. Shipping costs are non-refundable for any buyers remorse issues. If you receive a refund, the cost of shipping(to you and back to us) will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please be aware the fixed shipping cost of $4.99 does not reflect the actual shipping costs and true shipping costs will vary depending on your geographic location. Shipping prices can vary but typically range between $15 and $70.
New Cat Condos